What is Hibernium Therapy?
Hibernium Therapy is an online counselling and psychotherapy service offering secure, confidential sessions with licensed therapists. Therapy is available in both English and Polish.

Who are the therapists at Hibernium Therapy?
Our therapists are experienced, licensed professionals trained to support a wide range of emotional, psychological, and relational challenges. Therapist profiles, including credentials, are available on our website.

Where is Hibernium Therapy available?
Our services are accessible in multiple countries. Please check our website to see if services are available in your region.

Can I choose a therapist based on language or gender?
Yes. You may select a therapist who matches your preferences, including language (English or Polish) and gender.

How does online therapy work?
Sessions take place via secure video platforms, offering the benefits of face-to-face therapy from the comfort of your own private space.

What platforms are used for sessions?
We use secure, encrypted platforms such as DoxyMe, Google Meet, and Psychology Today's video interface, depending on your therapist.

What devices can I use?
You can access sessions using a desktop computer, laptop, tablet, or smartphone with a stable internet connection and a webcam.

How do I prepare for a session?
No extensive preparation is required. Choose a quiet, private space and reflect on what you would like to explore. Your therapist will guide the session.

Can my partner or family member join the session?
In certain cases, joint sessions may be clinically appropriate. This should be discussed with your therapist in advance.

Do you offer therapy for young people?
Yes. We work with clients aged 16 and above. For clients under 18, we require written consent from all legal guardians and a preliminary consultation with them before beginning therapy.

How long is each session?
Each standard therapy session is approximately 50 minutes.

How often should I attend sessions?
Most clients begin with weekly sessions. Frequency can be adjusted based on your needs and treatment goals.

How do I cancel or reschedule a session?
Appointments can be managed through your online client portal. Please refer to our cancellation policy on the website for notice periods and fees.

Is my information secure?
Yes. We prioritise your privacy. All sessions are encrypted, and our systems comply with applicable data protection standards.

Is therapy confidential?
Yes. All information shared during therapy is confidential, within the limits of ethical and legal obligations (e.g., safety concerns).

What if I am not comfortable with my therapist?
If you feel the therapeutic relationship is not the right fit, you may request to work with a different therapist at any time.

Can I switch therapists during treatment?
Yes. Therapist changes are allowed at any point and can be coordinated through our support team.

Do you prescribe medication?
No. Our therapists do not prescribe medication. If necessary, we may refer you to a medical professional such as a GP or psychiatrist.

What issues can I discuss in therapy?
We provide support for a wide range of concerns, including but not limited to: anxiety, depression, stress, grief, self-esteem, relationship difficulties, and personal development.

Is therapy only for serious mental health conditions?
No. Therapy can also help with everyday stress, life transitions, and emotional growth. If something is affecting your well-being, it's worth exploring in therapy.

How soon can I expect results?
Every client is different. Some feel relief after just a few sessions, while others benefit from longer-term work. Your therapist will help track your progress and adapt your treatment as needed.

How much does therapy cost?
We offer a sliding-scale pricing model to accommodate different financial situations. Free consultations are available. Detailed pricing is provided on our website.

Is therapy covered by insurance?
Coverage depends on your insurance provider and individual policy. We recommend contacting your provider directly to verify reimbursement for online therapy services.

How do I begin therapy?
Visit our website to create an account. You can browse therapist profiles, schedule an initial consultation, and begin therapy when you're ready.

What if I need help getting started?
Our support team is available to assist you at any stage. Feel free to contact us through the website for guidance.

10. Membership Offer

Do you offer a therapy membership plan?
Yes. Our membership plans are designed for individuals who wish to engage in regular therapy at a reduced cost. Benefits include:

• A fixed number of sessions per month (e.g., 2 or 4)
   
• Discounted session rates
   
• Priority booking
   
• Optional secure messaging check-ins between sessions (as clinically appropriate)
   

Who is the membership plan for?
Membership is ideal for clients seeking weekly or biweekly support and may also be helpful for those working on ongoing therapeutic goals.

Can I cancel or pause my membership?
Yes. You may pause or cancel your membership with advance notice. Terms are outlined on the website or available through support.

How do I enrol in a membership plan?
You can choose a membership here when booking online or request it after your consultation. Our team can assist you in setting it up.